Frequently asked questions

Plain answers.

If your question isn't here, the Support page tells you how to reach us.

The basics
What is BossX?

BossX is an app for the boss/driver relationship that already exists. If you have a driver you already trust — a family driver, a corporate chauffeur, a private driver you've used for years — BossX makes the day-to-day easier: requesting rides, tracking the car, messaging, and remembering every trip you've taken together.

It is not a marketplace. You will not be matched with a stranger.

Is BossX free?

The core app is free, forever. Pricing and payment are arranged directly between you and your driver, outside the app.

There is one optional subscription, Super Boss, for bosses who run private drivers. Everything else stays free — pairing with a driver, requesting rides, live tracking and messaging are never metered. Current pricing is shown in the app and on the store listing.

Who is BossX for?

Bosses with a regular driver: families with a private driver, executives with a chauffeur, small businesses with a delivery driver, and anyone who rides with the same person regularly.

And the drivers who serve them: family drivers, executive chauffeurs, private drivers, and pro drivers with repeat clients.

Where is BossX available?

Globally — wherever the App Store and Google Play operate. The app is available in 6 languages (English, Spanish, Korean, Japanese, Simplified and Traditional Chinese). We launched in Vietnam and are now used across Asia-Pacific, the Middle East and beyond.

Pairing & using the app
How do I add a driver?

Your driver opens their BossX Driver app and shows you their QR code. You scan it from your BossX app (Profile → Pair with Driver). That's the entire setup. You are now able to request rides from them, see their location, and message them.

The reverse also works — you can show your QR code and the driver scans it.

Can I have more than one driver?

Yes. There is no limit on the number of drivers you can pair with. When you request a ride, you choose which driver to send it to. The drivers do not see each other.

Can a driver work with more than one boss?

Yes. A professional driver can be paired with many bosses simultaneously. The driver app shows a roster of bosses, each with their own status, chat thread, and ride history. The bosses do not see each other.

How do I remove a driver?

Profile → My Drivers → tap the driver → Remove. The driver immediately loses access to your location, your ride requests, and your chat thread. You can re-pair with them later if you change your mind.

Privacy & safety
Does my driver see my location all the time?

No. The driver sees your location only when you actively request a ride or share your location in chat. There is no passive sharing.

By contrast, the driver's location is shared with you while they are "on duty" — so you can see when they are available and where they are once you have requested a ride.

Does BossX sell my data?

No. Our revenue model is a premium subscription, not advertising. We do not sell your data, rent it, or share it with third-party advertisers. The complete list of subprocessors we use to run the service is in the Privacy Policy.

How do I delete my account?

From the app: Profile → Settings → Delete Account. We delete the account within 7 days, with anonymized backups retained per the Privacy Policy.

You can also email privacy@bossx.app. Step-by-step instructions are also on the delete account page.

How do I report a driver or another rider?

From the app: open their profile → Report. Or email safety@bossx.app. We review every report within 48 hours.

For physical-safety emergencies, please contact local emergency services first. BossX is a software platform, not an emergency dispatch.

For drivers
Can I refuse a ride?

Yes. You can accept or decline every ride request. There is no penalty for declining — BossX does not score you, rank you, or punish you for turning down rides. The relationship is between you and the boss.

How do I get paid?

However you and the boss agree — cash, bank transfer, monthly salary, retainer. BossX does not insert itself into the payment flow. Pricing and payment are arranged directly between you and the boss, outside the app.

Company
Who is behind BossX?

BossX is built by BOSSX GLOBAL LIMITED, a Hong Kong company incorporated in April 2026. A small, focused team — no office, no call centre. See About for more.

How can I contact BossX?

General: contact@bossx.app. Privacy: privacy@bossx.app. Safety: safety@bossx.app. Press: press@bossx.app. Legal: legal@bossx.app.

All routes are read by real people, not autoresponders.